FAQs

"OBYS" is actually an abbreviation of "Old Boy Young Soul", expressing the idea that despite our aging, we should still maintain a childlike heart, and occasionally pause amidst the complexities of life to enjoy pure joy. Before the onset of COVID-19, we were engaged in wholesale toy trading. In the years following the outbreak, like everyone else, we underwent a long period of adjustment and pain, searching for new avenues for the company.

In 2023, we developed the Handmade Cannon, a product that initially flew under the radar but gradually gained popularity through extensive refinement and adjustments, culminating in its widespread appreciation by 2024. The emergence of copycats only confirms one thing – this product has truly brought joy to many.

However, as the market became saturated with inferior products, unreasonable pricing, and subpar quality, many consumers expressed dissatisfaction with their experiences before turning to us. We deeply understand what it takes to create a product of superior quality at a price point that's accessible to all. We believe that everyone should have the opportunity to own and genuinely experience a quality Handmade Cannon. Product affordability, quality, and a positive user experience are principles we refuse to compromise on.

Before any product reaches your hands, it undergoes three rigorous quality inspection procedures. We conduct comprehensive testing and examination to ensure they meet our highest standards for product quality and user experience. We understand that even though consumers have the right to return or exchange defective items for free, receiving a refund doesn't negate the poor user experience. Imagine gifting a defective item to a loved one – their initial joy turns into disappointment during use, something we strive to prevent.

In contrast to cheap, low-quality products, we firmly believe in the principle of "you get what you pay for." While they may appear similar on the surface, the devil lies in the details, and it's often the unseen aspects that are crucial. We never compromise on quality, and we believe that building lasting trust with our customers is key to our success. We work tirelessly to ensure that every customer's product experience is a delightful one.

We only accept Apple pay, VISA, Mastercard and American Express.

Of course! We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means).

The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

You can make changes to your order up until 11:00 pm (PDT.-7 GMT) on the same day the order was placed.

Please reach out to us at info@obystoy.com to request any changes.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@obystoy.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@obystoy.com

If the goods have already been shipped and cannot be intercepted

We need you to choose to reject the package upon arrival.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If the goods have not been shipped yet

You can contact us directly by email, info@obystoy.com

We will process the refund for you as soon as possible

A tracking number will be provided to you in your Shipping Confirmation email.

You can use the number and track your order at

https://www.17track.net/en

1. From our warehouse to the distribution center

2. Code scanning and distribution by the staff of the distribution center

3. Customs clearance

4. Go to the airport and wait for air transportation

5. Air transportation to your country

6. Customs Clearance

7. Local courier companies delivers to you

Taking Houston as an example, the delivery timeline to consumers typically spans around six days.(UPS Shipping)